Q: How can customers pay?

A: For now customers can pay using Paypal in check out and we are working on getting a credit card processor added to checkout in the near future.

Q: How do auctions work on xxxmarketplace.net?

A: Customers who win auctions will have 3 days to pay for their items. If they fail to pay in this time period the item will go to the next highest bidder. If there are no other bids on the item it will be relisted.

In order to prevent bid sniping where people wait until the last few seconds of an auction to bid up the price sellers have the option to enable popcorn bidding where you can set the auction time to extend if bids are placed at the very end. For example a seller can set the auction to extend by 1 more minute if a bid is placed in the last minute of the auction. 

If a customer repeatedly fails to pay for auctioned items they will be banned by admin from the website.

Q: How can I return or get refunded for my purchase?

A: Every seller sets their own return and refund policies on XXX Marketplace, so please make sure to refer to their policies and get in contact with the seller directly to start a return/refund if they allow them.

Q: Is there a buyer protection policy on xxxmarketplace.net?

A: Yes. See below

Buyer Protection Policy

Effective Date: 5/12/2025
Applies To: All purchases made through xxxmarketplace.net.

 Overview

XXXMarketplace.net is a multivendor marketplace where independent sellers offer products directly to buyers. While the marketplace does not handle shipping or refunds, we are committed to ensuring a safe and fair experience for all buyers.

2. What Is Covered

You are eligible for Buyer Protection if:

• You did not receive your item.

• You received an item that is significantly different from the description.

• You requested a refund within the vendor’s stated return policy and the vendor failed to respond or act.

3. What Is Not Covered

Buyer Protection does not apply if:

• You missed the return window defined by the vendor.

• The issue relates to buyer remorse or sizing (unless misrepresented).

• You made payment outside of xxxmarketplace.net.

4. How to File a Claim

1. Contact the seller first with any related info and photos.

2. If there is no response within 72 hours, escalate the issue to our Support Team through the “Report an Issue” button on your order page.

3. Our team will review the case within 5–7 business days and may request additional documentation (e.g., photos, tracking information).

5. Resolution Options

Depending on the situation, we may:

• Issue a refund (if the vendor agrees or fails to respond)

• Require the return of the item (at the vendor’s or buyer’s expense per the vendor’s policy)

• Mediate a compromise

6. Our Role

We facilitate communication and dispute resolution. Final responsibility lies with the vendor, but xxxmarketplace.net will intervene if vendors do not uphold their obligations.